Design Center Manager, NYC

Delta Faucet is seeking a Showroom Manager for their New York City Design Center, focusing on the Brizo and Newport Brass brands. The role involves leading showroom operations, sales, client engagement, and strategic planning, ideal for a high-energy professional in the luxury design market.

Location: New York, NY, US

Responsibilities

• Manage, mentor, and develop a high-performing showroom team, auditing performance, resolving escalated claims, and ensuring optimal staffing and seamless operations.
• Oversee day-to-day showroom performance by delivering world-class customer service, hosting client-facing events, maintaining brand-standard visuals, coordinating with cross-functional teams, driving pipeline management, and ensuring accurate CRM usage and sales goal attainment.
• Represent the Brizo & Newport Brass brands with professionalism, build trusted client relationships, provide personalized service, follow up on leads and samples, and organize showroom events that enhance the client experience.
• Create and execute the showroom’s business plan, develop and manage budgets, align team goals with luxury strategy, oversee account and sample processes, contribute to forecasting, and identify opportunities for growth and cross-selling.

Requirements

• 5+ years in sales management within a high-end luxury brand environment (showroom, retail, or architectural design firm).
• Proven experience in budget management, designing curriculum and delivering engaging training programs.
• Proven ability to build, coach, and inspire successful sales teams.
• Strong leadership, negotiation, and decision-making skills.
• Client-centric mindset with innovative, strategic thinking.
• Excellent communication skills, both verbal and written.
• Proficient in Microsoft Office; CRM experience required.
• Strong connections within the New York luxury design community.
• Must currently reside within the New York city area and be able to travel for company events.
• Bachelor’s degree or equivalent.

Benefits

• Recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
• Comprehensive benefit plans; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
• LinkedIn Learning access; internal opportunities to work on projects cross-company.
• Four employee-led and self-directed Business Resource Groups; Paid volunteer day annually; Employees share their time, skills and talent with charities and nonprofit organizations across the U.S. and around the globe.