Customer Support

Customer support role supporting users across online channels, creating knowledge resources, and collaborating with engineers on technical issues.

Location: Remote

Responsibilities

• Support users across all online channels (email, Discord, website chat, forums, social medias, etc)
• Create how-tos, guides, wikis, knowledge base, etc for recurring questions/issues
• Collaborate with engineers on technical issues

Requirements

• Great written communication skills
• At least basic Linux technical skills (SSH, running commands in Terminal)
• Enjoy talking to users and willing to do so constantly
• Empathize with users and care about their problems