Customer Success (Spanish or French-speaking)

The Operations Specialist role is a fully remote position designed for detail-oriented individuals passionate about the climbing community and software. It involves onboarding climbing gyms, customer service, product support, documentation, and conference participation.

Location: Remote

Salary: €25,000 with potential increase to €27,000 after 6 months, plus allowances and holidays

Responsibilities

• Onboard climbing gyms and communicate with facilities worldwide.
• Provide customer service and support, acting as the first line of communication with clients.
• Understand and communicate product features and user experience, providing feedback to product and development teams.
• Maintain help documentation, record videos, and write scripts with basic editing.
• Assist in planning, setting up, and attending conferences in EU, USA, and Asia, including demonstrating BETA to potential clients.

Requirements

• Fluent in English, Spanish or French.
• Trustworthy, detail-oriented, and experienced with remote work and communication.
• Comfortable with video calls, manipulating .csv files, spreadsheets, and computer literacy.
• Willing to take responsibility and troubleshoot issues.
• Good interpersonal skills and understanding of social media dynamics.

Benefits

• Salary of €25,000 with potential increase to €27,000 after 6 months.
• €1,000 remote working allowance per year.
• €1,000 well-being allowance per year.
• 30 days of holiday plus local public holidays.
• Fully remote with flexible hours, with advance communication of meetings and availability.