Customer Success Account Manager

Bask is a rapidly growing telehealth startup that provides a comprehensive platform for launching and managing DTC telemedicine companies. The company values speed, data-driven decisions, bold ideas, customer obsession, and ownership.

Location: United States

Responsibilities

• Build strong relationships with customers and own the full customer lifecycle, including onboarding, value realization, engagement strategies, expansion, and renewals.
• Partner with customer stakeholders to develop custom engagement initiatives that drive user adoption and support the unique needs of their patients.
• Manage all current customer data.
• Analyze customer engagement metrics and use them to communicate value, trends, and opportunities with key stakeholders.
• Deliver program demos, provide insightful technical answers, and recommend creative ways to get the most out of the Bask platform.
• Work in a fast-paced startup environment.
• Work weekends.

Requirements

• 5+ years of experience in Customer Success, Client Services, or Customer Success at a SaaS organization.
• Experience in e-commerce.
• Experience with large- to enterprise-sized customer book of business.
• Creative problem solver with a determination to succeed.
• Independent and motivated, with the wisdom to seek help where needed.
• An entrepreneur.
• Highly articulate, ability to communicate effectively both when speaking and writing.
• Highly organized, with the ability to juggle multiple projects in a fast-paced environment.
• Comfortable collaborating with different teams (product, sales, marketing, etc.).