Customer Service Representative (Logistics)

Customer Service Representative with logistics experience to manage client accounts, coordinate shipments, and handle documentation for a 3PL provider. Requires understanding of end-to-end shipment processes and retailer compliance.

Location: Remote (US)

Responsibilities

• Serve as the day-to-day point of contact for assigned client accounts
• Receive, review, and process incoming orders with accuracy before warehouse execution
• Ensure all order details are correct and complete prior to handoff
• Manage high-volume email and async communication across clients via email and WhatsApp
• Coordinate shipment routing based on client and end-customer requirements
• Ensure all shipments meet retailer compliance standards for accounts such as Walmart, Sam's Club, Wayfair, Home Depot, Amazon, Lowe's, and Costco
• Handle routing instructions and ensure shipments are dispatched correctly and on time
• Generate and manage bills of lading, shipping labels, and compliance documentation
• Ensure all shipments are fully documented and dispatch-ready
• Maintain accurate records across the internal WMS and logistics tools
• Act as the liaison between the client and the warehouse manager
• Communicate order priorities, flag issues, and track fulfillment status
• Resolve execution issues quickly and keep clients informed throughout

Requirements

• Experience in a 3PL, freight forwarding, warehousing, supply chain, or import and export environment
• Hands-on experience with U.S. retailer routing and compliance requirements including big-box retailers such as Walmart, Wayfair, Home Depot, or similar
• Strong understanding of order processing workflows and shipping documentation including BOLs, labels, and routing guides
• Familiarity with warehouse management systems
• Strong written English: the majority of this role is email-based communication and documentation accuracy is critical
• High attention to detail and a process-driven approach to managing multiple workflows simultaneously
• Comfortable working in a Windows-based environment with VPN and remote desktop access
• Availability to work EST business hours

Benefits

• Paid in USD (bi-monthly: every 15th and 30th)
• Paid Time Off in accordance with company policy
• Observance of Holidays per company guidelines
• 100% remote setup
• Own your accounts directly with clear responsibilities and minimal oversight
• Join a relationship-driven 3PL where operational accuracy and responsiveness are the competitive advantage

Additional Information

• Candidates must submit an updated resume and a short Loom video (1 to 2 minutes) introducing themselves, describing their logistics background, and walking through how they have managed order coordination and client communication in a previous role. Only candidates who submit a Loom video will be moved to the next step of the hiring process.