Customer Service Rep I

A Customer Service Representative I (CSR I) provides world class customer service for all internal and external customers utilizing excellent in-depth knowledge of company products, processes, programs, and technology.

Location: Remote

Salary: $18.32 - $25.00

Responsibilities

• Take inbound calls while maintaining a high level of professionalism and working to establish a positive rapport with every customer.
• Learn computer system applications to accurately process transactions and maintain customer data.
• Educate customers on products and services via phone, email, and chat communications.
• Provide basic troubleshooting for customers including product knowledge, recommendations, and problem resolution.
• Build and maintain positive relationships with internal customers and team members.
• Stay informed on all communications and training to ensure accurate protocols are followed.
• Build knowledge of relevant company products, processes, programs and technology.
• Participate in other related duties and projects as assigned by the supervisor or manager.
• Perform other duties as assigned.
• Comply with all policies and standards.

Requirements

• Less than 1 year of customer service experience
• Strong verbal and written communication skills
• Ability to multi-task and be detail oriented
• Results orientated with a strong sense of accountability and urgency
• Ability to meet accuracy and productivity expectations
• Displays strong organizational and time-management skills
• Demonstrates the ability to consistently work well in a team environment
• Must have basic math and computer skills
• Experience with Salesforce and/or ODY a plus