Customer Service Manager

A customer-focused Customer Service Manager supporting clients through a dedicated advisor-led service model, assisting with guidance, coordination, and ensuring a smooth experience.

Location: Remote

Responsibilities

• Support customers through their assigned advisor
• Respond to inquiries and provide accurate information
• Assist with scheduling, confirmations, and follow-ups
• Maintain clear communication and accurate client records

Requirements

• Strong communication and customer service skills
• Attention to detail and comfort working remotely
• Reliable, professional, and tech-comfortable

Benefits

• Fully remote position
• Training and ongoing support provided
• Opportunity to grow within a supportive team