Customer Operations & Writing Specialist

Clerky builds software to simplify legal paperwork for startups and their attorneys, serving high-growth technology startups and top-tier startups for legal formation, hiring, and fundraising.

Location: Remote

Salary: $12k–$12k

Responsibilities

• Writing thoughtful and empathetic replies to customer emails using help desk software, Help Scout
• Writing and maintaining help center articles, and identifying topics for new articles based on customer inquiries
• Working with engineering to debug software issues encountered by customers
• Using software to develop and manage new ways for customers to complete legal paperwork
• Assisting product team by testing new features and conveying customer feedback
• Spotting trends in customer issues for team awareness

Requirements

• Genuine love for helping people
• High emotional intelligence
• Logical / analytical thinker
• Exceptional written English communication skills, including the ability to write precisely and succinctly
• Extremely detail-oriented
• Comfort with working remotely and independently
• Technologically savvy - confident in using new software without training
• Appreciation for giving and receiving feedback often
• Natural internal motivation to strive for excellence

Benefits

• Top-of-market compensation and benefits
• Flexible schedules
• Support for professional growth through educational resources