Conversational AI Delivery Manager (English & German) (Remote, Any Location, ES)

The Conversational AI Delivery Manager oversees the end-to-end delivery of Conversational AI projects, including chatbots and voicebots, ensuring quality, strategic alignment, and continuous improvement. The role involves managing project timelines, resources, stakeholder communication, and team coordination.

Location: Spain

Responsibilities

• Supervise and monitor all stages of the project from setup to maintenance, ensuring progress, quality standards, technical requirements, and resolving issues
• Follow the project setup plan, defining clear objectives and strategies
• Assign tasks and responsibilities for Conversational Designers and Conversational AI Engineers
• Identify and mitigate project risks, developing contingency strategies
• Engage and regularly communicate with relevant project stakeholders
• Owns the project roadmap, ensuring long-term planning with clear prioritization based on strategic goals, business impact, and automation targets
• Collect and document customer requirements
• Maintain effective communication with the client to ensure business needs are met
• Ensure that the project is delivered on time and within client-approved constraints
• Client-facing meetings, such as weekly check-ins, delivery presentations, and retrospectives, capturing and tracking decisions and next steps
• Ensure compliance with internal processes and client SLAs, including documented handoffs, approval flows, and QA checkpoints
• Consolidate and translate client feedback into actionable items for the team, maintaining clarity and consistency
• Present status, tracking project performance and KPIs, delivery health, and future optimization paths
• Support backlog prioritization, helping the team define what gets tackled in each sprint
• Ensure project visibility and stakeholder alignment through reporting, dashboards, and regular updates

Requirements

• 5+ years experience in Conversational AI Delivery experience
• Fluent in written and spoken English AND German (C1 level minimum)
• Familiarity with project management software (e.g., Jira, Smartsheet)
• Knowledge of AI technologies, chatbots, voicebots and conversational interfaces
• Experience in chatbot and voicebot project using Cognigy or LLM tools
• Strong leadership and interpersonal skills
• Excellent communication and presentation skills
• Proficiency in project management tools and methodologies (e.g., Agile, Scrum)
• Experience with client-facing roles
• Ability to work under pressure and meet tight deadlines
• Strong organizational and time management skills
• Proficient in Excel and PowerPoint
• Data-driven mindset
• A proactive attitude, with a passion for learning and keeping up with the latest industry trends
• A collaborative team player who can also work independently with minimal supervision
• Availability to work EMEA time zone hours