Contract Case Processing Manager Remote Texas

The Case Processing Manager will work closely with leadership and insurance carriers to aid in resolving cases, providing critical support to new clients, and assisting in developing and negotiating on behalf of clients to ensure optimal returns. This full-time role involves client onboarding, communication, case resolution, and performance reporting.

Location: Remote (US-TX)

Salary: $18.00–$20.00 hourly

Responsibilities

• Aid in client onboarding and work to continue to increase the level of care our clients are provided during the life of their cases
• Assist in client communications to ensure a seamless process
• Work closely with management to determine the anticipated value of client claims
• Help resolve filed cases and communicate closely with client throughout the process
• Update reports that reflect the overall performance and regularly report the team’s performance to management
• Resolving client issues in a professional manner
• Scheduling appointments for investigators
• Accepting inbound calls and placing outbound calls
• Obtaining signed retainers via email or text after free consultation and determination of help

Requirements

• High school diploma or GED is required; college preferred
• Ability to communicate effectively with clients
• Used to adapting in an ever-changing environment and handling multiple priorities
• Excellent oral communication with an outgoing personality
• Able to multitask and learn quickly
• Must thrive in a team environment
• Reliable and dependable
• Excellent comprehension and critical-thinking skills
• Ability to type at least 50 WPM with excellent writing skills while navigating through multiple software applications
• Strong written and verbal communication skills, as well as attention to detail