Contact Center Customer Experience Specialist - Cardmember Services

Provides high-level customer service by responding to inquiries, requests, and problems via telephone or email, resolving issues related to fraud support and internet operations, and acting as a liaison between customers and bank departments.

Location: Remote (US)

Salary: $20/hourly

Responsibilities

• Respond to telephone or email inquiries, requests, and problems.
• Research and resolve problems and errors, including those related to fraud support and internet operations.
• Obtain thorough knowledge of products, services, rates, terms, fees, regulations, systems, and procedures.
• Act as a liaison between customers and various U.S. Bank departments to resolve complex customer or technology issues.

Requirements

• High school diploma or equivalent.
• Typically, at least 18 months of customer service or related experience.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year

Additional Information

• This is a remote position with preference for candidates residing near Cincinnati, OH; Milwaukee, WI; Fargo, ND; Knoxville, TN; Twin Cities, MN; St. Louis, MO; Owensboro, KY; Atlanta, GA; Charlotte, NC; Oshkosh, WI; Dallas, TX; Phoenix/Tempe, AZ; Portland, OR.