Client Service Member – Latin America

Ascend is a remote-first company that provides luxury travel booking services, specializing in international business and first-class flights at significantly reduced rates for high-profile clients such as founders, investors, and executives.

Location: Remote

Responsibilities

• Execute searches across multiple booking strategies including award travel, loyalty program redemptions, creative routing, and premium fare inventory.
• Identify the best available options for each client, combining routes, fare classes, and availability to serve their goals.
• Apply fare rules and availability knowledge to find accurate and creative solutions.
• Build polished, well-structured quotes with clear reasoning and pros and cons.
• Deliver quotes within SLA targets: 5 minutes for short-haul, 25 minutes for long-haul or complex itineraries.
• Proactively communicate with clients, acknowledge messages within 30 seconds, confirm preferences, and handle follow-up questions.
• Maintain 100% accuracy in workflow systems and client records, ensure seamless handovers, and document interactions.
• Escalate VIP, high-complexity, or time-sensitive requests, flag anomalies, and participate in quality audits.

Requirements

• 2+ years in travel operations, luxury hospitality, or high-touch client service.
• Hands-on Sabre GDS experience for flight search and booking.
• Excellent written communication skills.
• Strong attention to accuracy, maintaining 98%+ accuracy.
• Ability to manage multiple requests simultaneously while meeting SLAs.
• Collaborative mindset for team communication and handovers.

Benefits

• Clear growth path from Client Service Member to leadership roles.
• Opportunities to influence team processes and improvements.
• Daily coaching, quarterly reviews, and access to training materials.
• Work-life balance with predictable scheduling and global team support.

Additional Information

• This role is ideal for candidates with 80% of the must-have skills and enthusiasm to learn.
• The role offers a clear career progression and opportunities to develop advanced travel optimization skills.
• The company values customer obsession, urgency, honesty, ownership, and excellence.