Chief Operating Officer

A fast-growing ecommerce brand doing $3M in annual revenue is seeking a hands-on COO to scale operations, build systems, and manage teams across fulfillment, customer service, and vendor relationships. The role involves turning operational chaos into clarity and preparing the company for growth to $10M+.

Location: Miami, United States

Salary: $100-200k

Responsibilities

• End-to-end fulfillment operations including 3PL relationships, shipping carriers, and inventory management
• Day-to-day team management across customer service, operations, and warehouse functions
• Managing the tech stack (Shopify, ERP, helpdesk tools) and identifying automation opportunities
• Customer experience standards — CS policies, returns/refunds processes, and escalation handling
• Operational KPIs including COGS, fulfillment costs, margins, and CAC with weekly reporting to the CEO
• Vendor and supplier relationships — contracts, lead times, and supply chain resilience
• Building the SOPs and org structure to scale from $3M to $10M+

Requirements

• 3–7 years of operations experience, ideally at a DTC or ecommerce company
• Proven track record building and managing small teams
• Comfort with ecommerce tools — Shopify, 3PL platforms, WMS, and similar systems
• Strong analytical mindset — comfortable in spreadsheets and dashboards
• Experience managing supplier and vendor relationships
• A bias for action and the ability to move fast without breaking things

Benefits

• Real ownership — direct line to the CEO and a seat at major decision-making
• A business with strong fundamentals and room to grow
• Flexibility and autonomy — results-oriented environment
• Opportunity to build from the ground up and grow into a true executive role