Chief of Staff / Integrator

A high-impact operational leadership role for a Chief of Staff / Integrator to support two rapidly growing eCommerce brands, focusing on execution, accountability, and building operational systems.

Location: Remote

Responsibilities

• Capture and organize priorities, ideas, and decisions from the Founder to ensure nothing is overlooked.
• Translate leadership direction into actionable project plans with clear ownership, deadlines, and deliverables.
• Run execution cadences including daily updates, progress reviews, and escalation tracking.
• Shield leadership from unnecessary operational distractions and reactive workflows.
• Deliver concise daily and weekly operational summaries proactively.
• Maintain and prioritize an organized backlog of ideas and initiatives.
• Manage and maintain the master project tracking system across both brands.
• Lead recurring execution meetings focused on progress, blockers, missed deliverables, and next steps.
• Follow up consistently with team members to ensure commitments are completed on time.
• Escalate issues early before they impact operations or revenue goals.
• Foster accountability while maintaining positive and professional team dynamics.
• Ensure every initiative has a defined owner, timeline, and success criteria.
• Develop and optimize SOPs for recurring workflows including product launches, fulfillment coordination, catalog management, asset requests, and operational processes.
• Build and manage project management systems within tools such as Monday.com, ClickUp, Asana, or similar platforms.
• Identify operational inefficiencies and improve them through templates, automation, systems, and documentation.
• Reduce dependency on undocumented Founder knowledge by building scalable infrastructure.
• Independently oversee execution priorities related to the company’s high-growth medical and healthcare-focused brand.
• Support operational scalability across Amazon, Shopify, Walmart, Etsy, TikTok Shop, Pinterest, and additional sales channels.

Requirements

• Proven experience as a Chief of Staff, Integrator, Head of Operations, or Operations Manager within a founder-led company.
• Strong background in eCommerce operations, including direct exposure to Amazon, Shopify, or multi-channel selling environments.
• Exceptional English communication skills with natural conversational fluency and polished presentation abilities.
• Experience building project management systems and workflows from the ground up.
• Demonstrated ability to consistently close projects and follow initiatives through completion.
• Strong leadership and accountability management skills with confidence addressing operational gaps directly.
• High level of business acumen with understanding of operational execution tied to growth and revenue.
• Ability to work independently in fast-paced and evolving environments.
• Strong proficiency using AI tools such asChatGPT, Claude, or equivalent platforms as part of daily workflows.

Benefits

• Full-time position
• 100% remote opportunity
• Work directly with leadership in a fast-growing entrepreneurial environment
• High-impact role with strong operational ownership
• Exposure to multiple fast-scaling eCommerce brands and channels