Chat Support

An experienced Chat Support Specialist needed to assist customers via live chat and email, troubleshoot issues, and ensure customer satisfaction for a software company.

Location: Remote

Salary: Competitive salary based on experience

Responsibilities

• Respond to customer inquiries via live chat and email
• Troubleshoot basic software issues
• Escalate technical problems when needed
• Maintain a high level of customer satisfaction
• Document customer feedback and common issues
• Work closely with support and operations teams

Requirements

• Previous experience in chat and email support for a software or SaaS company
• Excellent written English
• Strong communication and problem-solving skills
• Ability to work independently
• Reliable internet connection and computer
• Experience with help desk platforms such as Intercom, Zendesk, Gorgias, Freshdesk, or similar is a plus

Benefits

• Full-time remote role
• Long-term opportunity
• Competitive salary based on experience