Care Coordinator

Care Coordinator role focused on making therapy accessible, supporting clients through their care journey, and working remotely in a high-growth organization.

Location: Remote

Salary: $21.64/hr plus bonus and equity

Responsibilities

• Provide primary support for clients seeking care to manage their mental and behavioral health wellness.
• Utilize a variety of technologies to ensure the client is connected with the appropriate therapist and maintains the support through an episode of care.
• Utilize a consultative approach to assist with identifying the correct provider for care.
• Manage inbound and outbound calls and other forms of communication while applying standard guidelines to address or route messages to the appropriate care team member for follow-up when necessary.
• Interact with external partners and healthcare systems to ensure access to care.
• Conduct outreach to referred clients and provide personalized onboarding services and assistance with all aspects of getting into care.
• Assist with care coordination tasks such as appointment scheduling and facilitating communication with providers and other care team members.
• Support new client requests and inquiries via phone, email, and form submissions.
• Adapt to workflow and job task changes, proactively identify problems, and ask questions to clarify and solve problems.

Requirements

• Strong desire to assist clients and provide support to those seeking mental health care.
• Ability to work with people in vulnerable situations (in states of crisis, or going through difficult times).
• Strong communication skills, both written and verbal and able to communicate professionally.
• Motivated and eager to learn, ability to adapt to new technologies, processes, and workflows.
• Strong problem-solving skills and attention to detail.
• Flexibility to work in a fast-paced, dynamic environment.
• Goal-oriented with a strong drive to achieve results.
• Team-work oriented; always willing and ready to help assist other team members.
• Eagerness to engage with internal team members and other departments professionally.
• Openness to feedback and a commitment to personal and professional development.
• Ability to use and exhaust all resources when met with unique challenges.

Benefits

• Flexible hybrid work environment.
• Minimum of three weeks paid time off per year.
• Free therapy coverage benefits (must be enrolled in medical plans).
• Competitive Medical, Dental, and Vision coverage, including HSA and FSA options.
• Employer-paid short-term and long-term disability, life & AD&D insurance.
• Eight weeks of paid Parental Leave.
• 401K retirement plan with 100% matching up to 4% of salary.
• Company paid holidays.
• Supplemental life insurance, pet insurance, commuter benefits, and more.

Additional Information

• Position open until filled.
• Uses AI-assisted tools in the recruiting process, with candidate information processed securely.
• All hiring decisions made by human team members, not automated systems.
• Candidates can request accommodations or inquire about the process at talent@sondermind.com.