Bilingual Student Advisor (Cst Or Est Time Zone Required)

The Tier 2 Student Advisor at Cengage is a customer service role focused on providing personalized support to learners in a fast-paced call center environment. The position emphasizes empathy, problem resolution, and relationship building to ensure a high-quality learner experience.

Location: Remote (US)

Salary: $39,500.00 - $47,800.00 USD

Responsibilities

• Provide exceptional customer service by actively listening, empathizing, and responding to customers’ needs.
• Build rapport by communicating with warmth, clarity, and confidence in a way that feels authentic, personal, and caring.
• Maintain a calm, compassionate, and solutions-focused approach, even in challenging or escalated situations.

Requirements

• 1-2 Years Experience in Customer Service, with proven track record to work in a fast-paced student or customer-facing environment.
• Availability to work from Monday to Friday between the hours of 8:30AM and 5:00PM CST.
• Bilingual – Fluently Speak, Read, and Write in Spanish/English.

Benefits

• Comprehensive Total Rewards package.
• Support for diverse service experiences.
• Remote work with reliable internet access.

Additional Information

• Candidates with experience in hospitality, restaurants, retail, collections, childcare, and education are encouraged to apply.
• Cengage is committed to diversity and providing accommodations for applicants with disabilities.