AU Broker Support Specialist | AU | WFH

A Broker Support Specialist role supporting brokers, referral partners, and the lending team in the loan application process, requiring strong knowledge of Australian lending processes, excellent communication skills, and the ability to work in a fast-paced environment.

Location: Remote (Philippines)

Responsibilities

• Respond to inbound broker and referral partner inquiries
• Provide preliminary loan guidance and product information
• Collect initial client and application documentation
• Assess inquiry completeness before escalation to the local lending team
• Coordinate with brokers and internal stakeholders throughout the application process
• Maintain accurate records and CRM updates
• Support conversion of inquiries into formal loan applications
• Assist in managing turnaround times and application pipelines
• Communicate clearly and professionally with brokers and business partners
• Escalate complex scenarios to senior lending staff when required

Requirements

• Minimum of three years of experience within the Australian non-bank lending or mortgage operations industry
• Strong understanding of Australian lending products and processes
• Experience dealing with brokers, lenders, or referral channels
• Excellent verbal and written communication skills
• Ability to explain lending concepts clearly and professionally
• Strong attention to detail and organizational skills
• Ability to multitask and work under pressure
• High level of professionalism and stakeholder management

Benefits

• HMO, Dental, and Life Insurance for you and one free dependent from day one
• Paid Leaves: Birthday, Vacation, Medical, and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary)
• Employee Engagement Activities: Year-End Party, Family Day, Team Building, and more!

Additional Information

• This role is fully remote from the Philippines.
• Work schedule is 9:00 AM – 5:00 PM AEDT | 7:00 AM – 3:00 PM PHT.
• Employment type is full-time.