Associate Director, Patient Navigator

Genetix Biotherapeutics is dedicated to developing curative gene therapies and values diversity, innovation, and collaboration. The company emphasizes making a difference in patients' lives through groundbreaking science and patient-centered care.

Location: Remote (US)

Salary: $175,000—$185,000 USD

Responsibilities

• Provide high-touch education, support & resources to patients and caregivers regarding the gene therapy treatment process.
• Educate patients on their gene therapy coverage and prior authorization steps.
• Assess patient and caregiver needs, tailoring resources and education.
• Serve as a trusted point of contact for patients.
• Guide patients through the treatment journey, coordinating support services.
• Identify barriers to treatment and implement strategies to resolve access challenges.
• Monitor patient milestones and adherence to treatment timelines.
• Educate internal and external stakeholders on the program.
• Work with Qualified Treatment Centers to monitor patient status and facilitate support.
• Partner with healthcare providers and advocacy organizations to enhance education and awareness.
• Represent Patient Services at community events and conferences.
• Gather insights to inform program design and outreach.
• Contribute to the design and implementation of patient support initiatives.
• Use data and feedback to identify opportunities for improvement.

Requirements

• BA/BS with a minimum of 10 years of pharmaceutical/biotech patient services experience with expertise in access/reimbursement and complex case management.
• Registered Nurse (RN) and Gene therapy experience is a plus.
• Direct experience working with patients and/or caregivers.
• Strong knowledge of payer systems, reimbursement processes, and patient assistance resources.
• Exceptional communication skills with empathy and clarity.
• Deep empathy, resilience, creativity in problem-solving, attention to detail, action-oriented.
• Proficiency in data analysis and performance metrics.
• Knowledge of regulatory and compliance guidelines.

Benefits

• Annual bonus and long-term incentive.
• Comprehensive health, life, and disability insurance.
• Employer-matched 401(k) plan.
• Lifestyle spending account.
• Flexible time-off and paid holidays.
• Tuition reimbursement and loan repayment assistance.
• Paid parental leave.
• Paid onsite parking.
• Commuter subsidy.

Additional Information

• The pay range is $175,000—$185,000 USD, based on experience and other factors.
• The role is eligible for bonuses and incentives.
• Genetix promotes diversity and equal opportunity employment.