Asg Support Technician Ii

Remote technical support role for Motorola Solutions, focusing on installing, troubleshooting, and supporting proprietary software and hardware systems for customers across the United States.

Location: Remote (US)

Salary: $40,000–$45,000 USD

Responsibilities

• Install or troubleshoot the company’s proprietary Software, identify the problematic root cause on hardware equipment such as laptops, servers, and IP cameras.
• Provide courteous and knowledgeable troubleshooting support over the phone, via email and in person.
• Ensure timely and accurate set up of all systems.
• Phone Support during regular business hours and on-call availability during off hours.
• Monitor Chat sessions to assist other team members.
• Test systems to ensure they are working correctly.
• May be required to adjust systems, including mechanical, electrical, software or hardware, to make equipment functional depending upon the environment.
• Follow the department process, procedure, and metrics for a technical support II technician.
• Maintain a log of customers issues, interactions, and troubleshooting steps in the department ticketing system.
• Train customers on use of systems including software, hardware and installation.
• Multi-task and have excellent time management skills.
• Understand the severity of an issue and escalate issues efficiently and appropriately.
• Demonstrated strong work ethic.

Requirements

• H.S. Diploma or Equivalent
• 2+ years of experience in Customer Service, Call Center or Technical Support
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Benefits

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

Additional Information

• Schedule is subject to business needs and availability.
• The first few weeks of training will be virtual during the hours of 9am CST to 5pm CST.
• Position requires that the first few weeks of training will be virtual during the hours of 9am CST to 5pm CST.