Application Support Associate

The Applications Support Associate at TurningPoint Healthcare Solutions is responsible for troubleshooting and triaging issues related to operational applications such as CRM, Data, MDNAV, and Portal, ensuring efficient resolution or escalation.

Location: Florida, United States

Responsibilities

• Triaging Zendesk tickets, emails or any other reported errors and issues
• Investigating and Troubleshooting reported issues
• Documenting errors, root cause, severity and level of business impact
• Issue solution and/or escalating the issue to the correct IT department for efficient resolutions
• Communications with the submitters, clients, end users and product owners
• Assist with Portal Registration

Requirements

• 1–3 years of experience with CRM, Data Input, MDNAV or Portal
• Basic understanding of CRM, Operational processes
• Experience troubleshooting issues, performing minor updates and executing workflows
• Familiarity with COR, Clinical or Operational processes and Workflows
• Ability to work independently and use critical thinking skills to resolve issues
• Strong problem-solving skills
• Excellent verbal and written communication skills