AI Solution Architect EMEA

The Genesys AI Solution Architect role is a technical position that acts as a bridge between product management and customer-facing teams, focusing on AI solutions including Agentic Virtual Agents. The role involves technical expertise, customer engagement, and strategic influence to drive growth and demonstrate product value.

Location: United Kingdom

Responsibilities

• Leverage expert-level knowledge of Genesys AI capabilities — including predictive AI, Agentic Virtual Agents & Copilot —to articulate and demonstrate product value to customers and prospects.
• Design and rapidly prototype innovative AI use cases, accelerators, and solution patterns that highlight the differentiated value of Genesys AI.
• Support pre-sales activities such as presenting the Genesys AI vision, technical discovery, solution design, product demonstrations, sandbox/trial engagements, AI integration guidance, and value assessments.
• Provide technical feedback and strategic insights to Product Management on AI product design, implementation considerations, and customer-driven enhancements.
• Develop engaging technical assets, deep-dive demonstrations, workshops and other content to support and enable Genesys and partner field teams.
• Influence CIO/CTO-level stakeholders and position Genesys — particularly its AI and Agentic Virtual Agent capabilities — as integral to an organization’s broader IT and transformation strategy.

Requirements

• Intellectual Curiosity: A genuine passion for rapidly learning and unlearning in a field that evolves on a weekly basis serving as the focal point for technical intelligence, actively tracking the AI landscape (Big Techs, emerging startups, and the Open Source community) to anticipate disruptions and identify business opportunities.
• Hands-on experience with modern AI technologies, including ML, NLU/NLP, LAMs, and advanced prompt engineering techniques.
• Strong ability to create, deliver, and adapt compelling technical demonstrations and presentations that clearly articulate AI integration points and business impact.
• Demonstrated success partnering with sales teams to understand customer challenges and provide AI-focused technical solutioning.
• Expertise in integrating Genesys AI solutions (or other AI solutions) with customer technology ecosystems and the broader Genesys Cloud platform.
• Ability to identify opportunities for process optimization and recommend AI-driven solutions that enhance customer outcomes and operational efficiency.
• Strong understanding of AI architecture components—including A2A, MCP, and related platform services—and how they interact with AI and Agentic Virtual Agent capabilities.
• Proven ability to influence CIO/CTO decision-makers.
• Fluency in English and other languages as a plus.