AI Deployment Engineer

The AI Forward Deployment Engineer is a customer-focused role within Zoom Professional Services, responsible for translating client needs into AI-driven solutions, designing conversational experiences, and leading implementation and testing of AI solutions.

Location: Remote

Salary: $65,400–$158,700/yr

Responsibilities

• Conducting discovery workshops to understand customer operations, service workflows, challenges, and business objectives.
• Identifying and validating AI automation opportunities by analyzing customer data, transcripts, and behavioral insights to drive actionable outcomes.
• Translating business goals into clear, measurable AI use cases and Virtual Agent strategies.
• Designing conversational experiences by defining intents, creating flows, building knowledge bases, managing escalation processes, and specifying integration requirements.
• Creating phased implementation roadmaps aligned with Zoom CX portfolio capabilities.
• Building and configure AI solutions within the customer's Zoom platform.
• Guiding customers through testing, UAT, optimization, and go-live processes and collaborating with Sales, SCs, Product, and delivery teams to ensure end-to-end success.
• Contributing to internal knowledge assets and stay current with AI, CX, and contact center industry trends.

Requirements

• 5+ years of experience in customer experience, contact center operations, conversational AI, or related advisory roles.
• Demonstrate the ability to guide customer discussions, identify business requirements, and present strategic recommendations effectively.
• Collaborate with technical teams to direct solution design or implementation effectively.
• Translate business challenges into automation or AI applications effectively.
• Possess experience in professional services or consulting with a focus on direct customer delivery.

Benefits

• Benefits include a variety of perks, benefits, and options to support physical, mental, emotional, and financial health, work-life balance, and community involvement. More information can be found at the provided link.

Additional Information

• The position is remote with a structured hybrid work approach.
• The anticipated position close date is 06/22/26.
• The salary range is $65,400 to $158,700 per year, with total direct compensation considerations including base salary, bonus, and equity. Starting pay is based on qualifications and experience, and may vary by location.