AI Architect

Dreamix is a software solutions provider with a focus on Java and Web technologies, emphasizing a collaborative and growth-oriented culture. They are seeking a visionary AI Architect to lead AI initiatives in customer support transformation.

Location: Bulgaria

Responsibilities

• Innovate and oversee the AI capabilities powering reactive, proactive, and predictive customer support across all products and solutions.
• Analyze customer issues and risk patterns to embed predictive and preventative AI capabilities directly into the support lifecycle.
• Lead the ideation, prototyping, and scaling of AI-driven solutions from Proof of Concept (PoC) to full production.
• Collaborate closely with engineering, operations, product, and customer-facing teams to implement, optimize, and align solutions with business objectives.
• Continuously evaluate new AI tools and technologies to improve efficiency, accuracy, scalability, and data compliance.
• Act as a mentor within a network of AI and technical experts, sharing best practices, lessons learned, and driving value realization and adoption.

Requirements

• 8+ years of experience in technical architecture, software engineering, or data science roles, with a strong focus on advanced technology implementations.
• Strong expertise in AI, data science, and automation, with a proven track record of deploying and maintaining models in production environments.
• Demonstrated experience scaling AI solutions specifically within customer support, service operations, or customer success ecosystems.
• Proven ability to connect business objectives with practical AI implementation, continuously refining AI usage to optimize support delivery and transformation outcomes.
• Strong capability to identify AI-driven innovation opportunities, rapidly build prototypes for next-generation solutions, and drive measurable business value.

Benefits

• A warm and supportive work environment where you can reach your full potential.
• Flexible working hours that allow you to balance your work and personal life.
• Unlimited home office to help you stay productive and focused.
• Opportunities for professional development, including certifications and training.
• Additional benefits for academic teaching and speaking engagements.
• Knowledge-sharing sessions where you can learn from our Dreamix team.
• Team and company-wide events that bring us together.
• Amazingly week long summer office and winter office initiatives.
• Additional health insurance and dental allowance to ensure your well-being.
• Multisport card to encourage a healthy and active lifestyle.
• Office massages to help you relax and unwind.