Account Manager

The Account Manager at Point C manages and retains key client accounts within the employee benefits and insurance industry, serving as a trusted advisor to ensure client satisfaction, retention, and growth.

Location: Remote (US)

Salary: $65,000–$85,000 USD

Responsibilities

• Manage a portfolio of approximately $5 - $8 million to ensure satisfaction, retention, and long-term partnership
• Serve as the primary liaison for plan sponsors, brokers, and internal teams to deliver an exceptional client experience
• Develop and execute strategic service plans to align with client goals and objectives
• Oversee day-to-day account management activities, including implementation, issue resolution, and renewals
• Maintain relationships with senior-level contacts within client organizations, including Benefits, Human Resources, and Finance leaders
• Ensure accurate and timely delivery of Point C products, services, and reporting
• Collaborate closely with internal stakeholders and partners—valuing internal relationships as highly as external ones—to proactively address client needs and drive continuous improvement and success
• Lead the development and delivery of presentations, client meetings, and renewal discussions as a subject matter expert on Point C solutions
• Establish cadence of regular and strategic service meetings
• Other duties as assigned to support client success

Requirements

• Bachelor’s degree or equivalent related experience
• 5-8 years of client management, account management, or similar experience within the TPA, insurance, or employee benefits industry
• Proven experience engaging and building relationships with C-suite executives
• Strong knowledge of self-funded health plans including stop loss, employee benefit programs, and related federal regulations (ERISA, COBRA, HIPAA, ACA)
• Excellent written, verbal, and presentation skills
• Strong organizational skills and attention to detail
• Proficiency in Microsoft Office, including Word, Excel, PowerPoint, and Outlook
• Ability to build relationships and interact confidently with senior-level executives and clients
• Analytical thinking, creative problem-solving, and sound decision-making abilities
• Self-motivated, results-driven, and able to manage multiple priorities
• Ability to travel as needed
• Active state insurance license is preferred

Benefits

• Comprehensive medical, dental, vision, and life insurance coverage
• 401(k) retirement plan with employer match
• Health Savings Account (HSA) & Flexible Spending Accounts (FSAs)
• Paid time off (PTO) and disability leave
• Employee Assistance Program (EAP)

Additional Information

• Individual compensation will be commensurate with the candidate's experience and qualifications. Certain roles may be eligible for additional compensation, including bonuses, and merit increases. Additionally, certain roles have the opportunity to receive sales commissions that are based on the terms of the sales commission plan applicable to the role.